Success Isn’t a Solo Act

December 17, 2014 by

 business (11)No matter how you feel about how he left, it’s good for Akron and Cleveland to have him back – he, of course, is LeBron.  And no matter how you feel about who’s the greatest basketball player of all time, there’s no denying he’s one of the elite.  It’s his emphasis on teamwork, among other things, that’ll get him into the Hall of Fame and maybe help him reach his vision of being the first billionaire athlete.

LeBron knows his goal of winning another championship will be achieved with teamwork, “I just bring the determination to win.  Me being an unselfish player, I think that can carry on to my teammates.  When you have one of the best players on the court being unselfish, I think that transfers to the other players.”

Great leaders understand their success is the result of other’s dedication, inventiveness and enthusiasm, as well as their own efforts.  But, in the United States we tend to downplay the concept of joint effort.  We put a lot of importance on the ideas of individualism and self-determination, concepts which have served us well.

However, these ideals can create problems when ineffective people become too enamored with their own achievements and take too much credit for their successes.  We all know people who were born on third base and go through life thinking they hit a triple (Barry Switzer).   Effective leaders know they deserve some of the praise, but definitely not all or even most of it.

They know their success comes from people showing up for work day after day and efficiently going about the business of doing business – even when their kids are sick or they had to get up early to shovel out the driveway.  A smart manager knows the employees should get credit for the company’s accomplishments; they’re the ones doing the work of making his vision a reality.

The true genius of effective leadership is to recognize implementing his vision isn’t just his responsibility.  He knows that achieving his goals rests on his ability to seek out and listen to ideas from everyone in the company, it’s a group effort.  A person’s success isn’t a solo act, except in the minds of narcissists.  It’s the result of good fortune, hard work, talent and a host of other people.

 

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Financial Decisions For You and Your Business

November 25, 2014 by

business (7)The 2012 statistic for non employer firms in the United States was close to 23 million.  Non employers are those individuals that are known as self-employed and their businesses are what we called sole proprietorships.  They have no paid employees and the business income is not the sole source of income for most of those individuals. To read more about business news follow the links below.

The 3 Decisions That Will Change Your Financial Life

There’s nothing worse than a rich person who’s chronically angry or unhappy. There’s really no excuse for it, yet I see this phenomenon every day. It results from an extremely unbalanced life, one with too much expectation and not enough appreciation for what’s there.

Without gratitude and appreciation for what you already have, you’ll never know true fulfillment. But how do you cultivate balance in life? What’s the point of achievement if your life has no balance?

For nearly four decades, I’ve had the privilege of coaching people from every walk of life, including some of the most powerful men and women on the planet. I’ve worked with presidents of the United States as well as owners of small businesses.

Across the board, I’ve found that virtually every moment people make three key decisions that dictate the quality of their lives.

If you make these decisions unconsciously, you’ll end up like majority of people who tend to be out of shape physically, exhausted emotionally and often financially stressed. But if you make these decisions consciously, you can literally change the course of your life today.

How Much Time Do Your Employees Spend Doing Real Work? The Answer May Surprise You. (Infographic)

Your employees are at work. Sure. But there’s a better than 50 percent chance that they aren’t getting real work done.

Employees say that they only spend 45 percent of their time at work actually completing their primary job duties, according to a survey of 2,000 office workers conducted by management software developer AtTask and market research firm Harris Interactive. That means more than half of their hours at the office are spent doing other things. Have a look at your latest payroll statement: that’s expensive lost productivity.

Wasted time at the office goes toward taming the ever-spawning inbox, handling administrative tasks, going to meetings and dealing with miscellaneous interruptions, according to the survey.

For more data on the culture of the current office community, including how business employees prefer to communicate and what causes most workplace conflicts, have a looksee at the infographic embedded below.

Oh, and then get back to work.

Holidays vital for small business survival

ZANESVILLE –

When Tami Neff flips the closed sign in Tami Loves’ front door to open during the holiday season, she holds with her hope for her store.

During November and December, her small retail business will make about 75 percent of its annual profit.

According to the National Retail Foundation, sales in those two months account for about as much as 30 percent of annual sales for individual retailers and 20 percent of the industry’s $3.2 trillion in annual sales.

Forecasts for this year’s holiday spending anticipate a 4.1 percent increase of $617 billion from last year when spending was up 3.1 percent over 2012. However, an analysis by international financial consulting and advisory firm Deloitte suggests the increase could be as much as 4.5 percent.

Ohio retail estimates will not be available until Monday, but Tom Poorman, president of the Zanesville-Muskingum County Chamber of Commerce, said he expects Zanesville’s numbers to be similar to the national numbers. That is good news for the 670 members of the chamber, he said, about 90 percent of which are run by small-business owners.

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Can Lousy Managers be Changed?

November 18, 2014 by

business (10) There are a lot of lousy managers, everyone has met them, worked with them and worked for them.  They can create havoc in a workplace, particularly in a small business where their impact is profound.   Many businesses have closed due to incompetent managers.  Because of their influence it’s vital for their supervisors to take responsibility and evaluate the situation – can they be turned into good managers?  The answer is yes, maybe and no.

Yes – some lousy managers can be turned into good ones.  Their poor management skills are usually not their fault.  They were never taught how to be effective and are doing the best they can.   They’re eager to learn, motivated to grow and respond to training and mentoring.  They can be good managers, they can be changed.

Maybe – some lousy managers can be turned around.  These managers know that they’re not doing the best they can.  But, they don’t change because they haven’t been told directly and honestly that they’re doing a poor job, subtle hints don’t work.  Nor, have they had to suffer the penalties of being a lousy manger.

Unfortunately, human nature is such that many people give the least amount of effort until they are forced to do otherwise.  The longer they’re allowed to get away with harmful behavior the more they’ll do it.  When appropriately confronted with facts and consequences, they’ll respond and change with direct supervision, training and an action plan.

No – some lousy managers can’t be saved.  They were unsuited to or ambivalent about being a supervisor from the start and never committed to the position.  Or they may have been adequate at one time, but now don’t care.

No matter the reason, no amount of supervision, training or disciplinary action will help them be a good manager.  No one can make them care about themselves, the company or the employees.  They’re either unwilling or unable to change and have to be let go.

Lousy managers will always be around and some will change, others might change and a few won’t change.  It’s up to their supervisors to recognize which type they’re dealing with and take the appropriate action.  After all, it may save the company.

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Ohio News And Other topics

November 13, 2014 by

business (3)The high cost of insurance has been the reason why 41 million Americans were uninsured in 2013. Most recent numbers suggest that the Affordable Care Act has reduced the number of uninsured people in this country. Businesses across the nation were not only apprehensive about the costs, but were hesitant to make changes before they absolutely had to. News about this and other topics happening in Ohio are below. Read more by following the links.

Less angst over health care at small businesses

NEW YORK (AP) — Small business owners are less angst-ridden about health care than you might think.

Health care costs are in second place among owners’ major concerns in a survey released Thursday by Bank of America. Seventy-two percent cited health care costs as a big concern, down from 74 percent in a similar survey in the spring. The No. 1 concern was the effectiveness of government leaders, cited by 74 percent versus 75 percent in the spring.

Owners are less worried about health care now that they’ve seen what insurance under the health care law looks like and costs. Uncertainty about the law had intensified owners’ concerns. And surveys taken before the new insurance began selling last year showed owners were extremely anxious about whether the law would continue to drive premiums higher.

EPA Announces Support For Small Businesses To Bring Green Technology, Innovative Research To Marketplace

U.S. Environmental Protection Agency (EPA) Administrator Gina McCarthy announced recently nine awards in eight states for small businesses to help them bring innovative green technologies to the marketplace. EPA Administrator Gina McCarthy held a press call to announce the awards and reiterate the agency’s commitment to strengthening economic growth, supporting sustainable businesses, and combating the impacts of climate change.

“The small businesses receiving awards today are innovating affordable, energy efficient technologies that are strengthening our economy and building a low-carbon future while bringing a unique vision for addressing complex environmental issues like reducing harmful emissions to create a cleaner environment and enhancing recycling processes,” said EPA Administrator McCarthy. “When we invest in research and innovation, that return on investment builds a healthy economy and a healthy environment for all of us.”

Administrator McCarthy announced almost $3M in funding to nine small businesses through the agency’s Small Business Innovation Research (SBIR) program. She was joined on a press call by David Levine of the American Sustainable Business Council and two SBIR awardees, John Rich of Nashville-based National Recovery Technologies, LLC., a small business that produced a low cost technology to recycle electronics; and Carol Ann Wedding, president of Imaging Systems Technology, a small business that developed a highly efficient, versatile water purification system, based in Toledo, Ohio.

Hispanic biz summit highlights Ohio’s growing minority business sphere

About 180 people converged on Wright State University’s Nutter Center on Monday for the Amigos Latinos Business Summit, a push to promote the local Latino business community as young minority entrepreneurs look to grow their businesses in Dayton — and local and state agencies look for more such businesses to work with.

The event featured classes on starting and growing a business and working with local and state agencies, as well as an expo to give local Hispanic companies a chance to connect with students and job seekers, as well as each other.

Tony Ortiz, Wright State’s associate vice president for Latino Affairs, hopes to make the event a yearly gathering.

“A lot of the Latino population is headed to places like Florida, but they still have family in Ohio,” Ortiz said, “We hope that in building some opportunities and promoting the business here, we can bring some of that workforce back.”

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Want to Sound Smart? Don’t Use Buzzwords

November 6, 2014 by

business (11)One of the main uses of communication is to convey meaning, emotion and information to others.  People also attempt to use language to create and form the image they’d like others to have of them.  It happens every day, in many different ways, through a variety of mediums – sometimes successfully, but often times not.

This is true for both personal and business communication.  In business the words you choose to use reveal a great deal about yourself to others, both professionally and personally.  Along with appearance, language is fundamental in creating the image people form about you.

Words provide structure and meaning for your thoughts, beliefs and ideas. The terminology you choose, how you say it, and to whom you say it gives clues about your: level of education, actual knowledge on the subject, comfort level with the current circumstances, job satisfaction, commitment to the product or service, state of mind and outlook on life.

Because other’s perceptions of us are so closely tied to language it’s a big mistake, in a business setting, to use buzzwords incorrectly or that are old and out-dated.  They’re also often used – both unintentionally and intentionally – to complicate rather than simplify issues.  Everyone has been in a meeting, read an email, or talked with a coworker where this happened, resulting in an unfavorable impression of the person.

Many people use buzzwords to try to sound smart, which only gives the impression that they don’t know the topic or are unconfident in addressing it.  They’re also regularly used by people who’re insincere and just “BSing”.  When used incorrectly or excessively buzzwords can do serious damage to your reputation and creditability.

This is particularly true if the business communication is written.  If you’re using buzzwords to impress or cover up a lack of knowledge, but don’t know what you’re talking about, it’s easier for others to see the mistakes and misusages in writing.  And once it’s in writing it’s there forever for anyone to see and mock.

Clear, simple and concise communication will make you sound like you know what you’re talking about, not buzzword filled sentences.  So, the key takeaway here is to pivot your strategy by finding bandwidth to hack and gameify your wheelhouse through synergy.  Or not.

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Silence is Golden for an Effective Leader

October 7, 2014 by

business (11)Leaders tend to be people who are skilled with words.  They’re often equally comfortable with presenting to a large group, facilitating a contentious staff meeting or coaching one on one.  They’re counted on to know what to say in awkward social situations when other people freeze up.  In part, their jobs are to smooth over problems, break the ice and rally the troops.

These skills are one of the primary reasons they’re identified as leaders.  People who have good verbal skills convey authority and confidence.  Being able to use the right words is often, sometimes mistakenly, seen as thoughtfulness, intelligence and insight.  However, just because they’re excellent talkers doesn’t mean they’re effective leaders.

Many struggle with pausing, listening and letting others speak.  They have a “me” mindset that’s fostered by their job and facility with language.  They mostly have one-sided conversations and experience difficulty with two-sided ones.  A productive leader will pay attention to, learn from and correct these three common mistakes which unproductive leaders make.

Uncomfortable with silence – People in general feel uncomfortable with silence, but for a variety of reasons leaders particularly struggle with it.  A moment of silence is the way someone gathers his thoughts, formulates questions and processes information.  It’s vital to learning and understanding information.  An innovative leader learns the tool of silence and teaches it to others.

It’s really not all about you – Someone taking a breath or pausing in a conversation isn’t a signal to start talking again.  Truly motivating leaders don’t have to be the center of attention or control the conversation.  They’re able to wait out the moment and stay focused on what the other person is saying.

Know it all – Leadership is not synonymous with expertise and secure leaders know they don’t have to have all the answers or understand all the questions.  They surround themselves with people who do know the issues and the answers.  “Better to remain silent and be thought a fool than to speak out and remove all doubt” – Abraham Lincoln

Talking is less than one half of communication and successful leaders are good communicators, not just good talkers.  Most people, especially those in leadership positions, believe that because they’ve spoken communication has resulted.  Unfortunately, this isn’t accurate – the examples of excellent talkers who are ineffective communicators and leaders are legion.  It’s important to remember that the biggest problem people have with communication is assuming it has taken place.

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Small Business Topics You do Not Want to Miss

October 6, 2014 by

business (2)Small business owners wear many hats when running their business.   Many issues that plagued them daily are the issues of cash flow and time.  Their “to do”  list is never done, and the time needed to finish the myriad of things they need to accomplished is never enough. Cash flow issues are a constant reminder to the small business owner that either they need to borrow money or find a way to stay afloat. If those issues are something that you as a small business owner feel are important to you, follow the links below for more information about these topics.

What comes first: financing or growth?

The most common complaint we hear from small-business owners in 2014? Financing and lending are still tight, and these restrictions are impeding growth. For this special report, Crain’s reporters and researchers dove deep into the latest trends in lending, from Small Business Administration-backed loans to the community banking resurgence to the Kickstarter phenomenon. We also present trends and list resources in alternative lending, venture capital and microloans.

And what’s a small-business special report without plenty of advice from area business owners who have successfully cracked the money code? Meet the owners of Lickity Split, a custard shop that is taking advantage of tax-increment financing grants to expand; a day care owner in Portage Park who financed an extension with a microloan; and a maker of gluten-free bakery mixes who has dazzled venture capitalists at the age of 26. And lest you think that finding funding for your idea is impossible, scroll through our slideshow of 20 random Chicago-area projects that won Kickstarter in the past 12 months.

Small business, big mistake: Losing sight of the mantra that ‘cash is king’

Welcome to “Small Business, Big Mistake” where small-business owners face up to their biggest mistakes and share advice to help your company avoid the same fate.

My previous education and business experience were limited to the technical side of doctor’s offices, so I didn’t think I was prepared to be an entrepreneur. Still, I wanted to have my own business, so experience aside, I decided to jump in with both feet.

I did my research, wrote my business plan, and hung out my shingle. Suddenly, I was a professional pet sitter with my own small business. I provided daily dog walking services for busy professionals and pet-sitting services for owners when they went out of town.

My business grew organically, and within six months, I had more business than I could handle on my own.

10 Ways to ACTUALLY Get Through Your To Do List

We start out each day with the best intentions to get it all done, but sometimes it feels like the world may be conspiring against us. As entrepreneurs and self-employed individuals, we have a myriad of tasks on our plate at any given moment, not to mention trying to balance this workload with your personal life. If you’re looking for a few ways to help you actually cut through the fluff and get your real work done, try out these ten tips:

1. Just do it!
This is probably the simplest way to start getting more things done. Instead of spending time debating what you should be doing, pick one thing and just do it. Then pick another and do it. Don’t worry about what’s next on your list or the other things that need your attention. They’re not going anywhere. Just focus on the one task at hand. You may be surprised at how well this simple approach works.

2. Work in chunks of time. 

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Effective Meetings – Be Quick on Your Feet

August 13, 2014 by

business (10)There are many trends and fads in business.  Some of them take hold and become part of the status quo and others fade away.  One of the current fads, which may develop into a standard operating procedure, is the concept of stand up meetings.  The idea is developing legs (pun intended) and becoming more common.

While it may be seen as innovative in the sit down meeting business culture it’s not a new concept.  Julius Caesar didn’t allow his commanders, or anyone else, to sit during battle planning strategy sessions in the field.  During World War I some military leaders only had stand up meetings.

The current stand up meeting idea may be traced to a group of software developers.  In 2001 they published the Agile approach to software development.  This method divides projects into smaller and more manageable components.  In daily stand up meetings participants quickly update their peers using 3 criteria: what they’ve done since yesterday’s meeting; what they’re doing today; and what obstacles stand in the way of getting the work done.

One of the objectives of this approach was to drastically reduce or eliminate the long-winded, self serving, CYAing and dishonest reports which are presented in many meetings.  Another goal was to get people to participate, collaborate and be more creative – to stop shopping and playing Candy Crush on their devices.

The preliminary field reports, as well as a small group of research studies, show that stand up meetings meet these goals.  In 1998 Allen Bluedorn, a business professor at the University of Missouri, found that standing meetings were about a third shorter than sitting meetings, while the quality of the decision making was about the same.

A 2014 study by Markus Baer and Andrew Knight, Washington University St. Louis, found that people who stand up in a meeting are more creative, collaborative, pay better attention and less likely to be bored.  They open up and contribute to the discussion more than seated people.  Also, participants were less territorial with their own ideas, while being less critical and hostile towards others suggestions.
(Side bar – In addition to the idea of stand up meetings, managers might consider adopting an overall non sedentary workplace strategy.  Research is showing a correlation between sitting too much and poor emotional, physical and mental health.  The sale of standing up desks has increased dramatically as people become more aware of the benefits of standing vs. sitting during the work day.)

Standing up during meetings, and during the work day, makes good sense and is shown to be an effective business practice on a variety of levels.  Optimistically, it’s a fad that’s on its way to being a standard practice.  After all, the idea worked pretty well for Caesar while he was conquering most of Europe.

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It Doesn’t Stop at Adolescence – Negative Peer Pressure in the Workplace

August 4, 2014 by

business (1)Peer pressure.  Everyone knows what peer pressure is, they’ve seen the afterschool specials, heard the lectures in 9th grade health class and had multiple adults in their life say, “If _____ jumped off a cliff would you do it too?”  When people talk about it they’re often talking about it in terms of children and teens. But, peer pressure is an issue which never goes away.  This is especially true in the workplace.

Millions of people have been known to say, “This job is just like being in high school again”.  Peer pressure is one of the reasons they say this, yet it’s not addressed with adults in the workplace nearly as well as it is with children and teens in school.  There’s an erroneous assumption that people grow out of their susceptibility to it as they age or mature.

Unfortunately, many people struggle with it throughout their lives, particularly in their employment.  Countless have identified it as their reason for quitting or getting fired from a job.  Almost 80% of people report having been negatively influenced by – or doing the influencing themselves – their co-workers into doing something they didn’t want to do.

There are 2 main categories which employees identify as having been negatively affected by peer pressure.  First, is drinking on the job and/or drinking too much at a company function, which resulted in personal and professional consequences.  The second category is being influenced to steal company resources: time, money, property or services.

Peer pressure, both negative and positive, is important for a company to be aware of and address.  It’s the way corporate culture is formed and maintained.  Employees develop shared ideas, assumptions and ways of behaving, which determine how they perceive and perform their jobs.  It’s how people think and act on a daily basis that most affects the bottom line.   As Nathaniel Banks said, “We have more to fear from the opinions of our friends than the bayonets of our enemies.”

 

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Small Business Hiring And Other News

July 3, 2014 by

business (1)It is always good for the small business owner’s morale knowing hiring is up and the economy is recovering.  According to recent numbers, hiring in June has been the strongest since two years ago, and that can only be good for the US economy and the small firms across the United States.  For more info about this and other stories follow the links below.

Small business hiring surges to fastest pace since early 2012

Now that’s more like it.

Small businesses nationally added 117,000 jobs in June, a 60 percent increase over their average for the first five months of the year and the fastest pace of hiring since early 2012, according to the latest numbers published Thursday by payroll processing firm ADP.

More than the companies in any other size category, those small firms pushed the overall job numbers last month to 281,000, the highest mark since fall 2012. Construction, transportation and professional services sectors posted the steepest gains.

“The job market is steadily improving,” Mark Zandi, chief economist for Moody’s Analytics, said in the report, noting that the gains were “broad based across all industries and company sizes.”

Still, it’s a particularly important rebound for the county’s smallest employers, who are often lauded as the most steady job creators but hadn’t cracked six-digits in monthly job gains since November. In addition, June was the second straight month that small companies have contributed more than 40 percent of all jobs created — a mark they fell shy of during the first four months of the year.

The Not-So-Small Business Administration

Last month the Small Business Administration updated the criteria it uses to determine what qualifies as a “small business” for the first time since 2008. The formula varies by industry, sometimes calculated by number of employees, other times by annual revenues or total assets. Thanks to the change, approximately 8,500 more companies (some with more than 1,000 employees) will now be eligible for the designation—and the federal assistance that goes with it.

Modern Tools for Mom-and-Pops

MOUNT KISCO, N.Y. — Operators at KES Dispatch keep track of the company’s taxis on a yellow legal pad. They communicate with cars using a two-way radio. Drivers navigate their journeys largely by memory.

In the age of Uber and Lyft, the company is desperate to modernize.

“I gotta change something,” said Miguel Duarte, who has run his Mount Kisco, N.Y., company for 13 years. “I gotta stay ahead of the competition.”

Help is on the way. Dashride, a new start-up, wants to give KES Dispatch a fighting chance. It is helping Mr. Duarte modernize his company’s clunky dispatch system, starting with a mobile app that will soon let customers book, track, pay for and rate rides.

Dashride is just one of several web-based start-ups with a mission of empowering small, local businesses — often in struggling, traditional industries — by equipping them with tools and strategies that could help them keep up with changing times.

For example, Cups, a coffee subscription app that came to New York in April, helps independent coffee shops compete with giant chains like Starbucks and Dunkin’ Donuts. It is working with 50 small shops in Manhattan and Brooklyn. ShopKeep, a New York company, helps small businesses ring up sales, accept credit cards, email receipts or print remotely with an iPad-based checkout system.

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