Do You Have A Business Strategy in Place?

January 14, 2015 by

64521313There are some small business owners that started their business out of necessity; they got laid off, they got fired, or they did not agree with the ideology of the new management.Whatever the reasons they had to start their own business, they believe that the road to success was possible through this venue. There are probably many entrepreneurs that made it, but some are still wondering what went wrong. Being a small business owner requires you to do many “jobs” daily. The task is not easy, and the time you seem to require to accomplish those tasks seem to grow bigger every day. Time management is an important factor for every entrepreneur, planning and executing tasks on time are of the utmost importance for the success of your company. Are you having trouble finishing your tasks daily? Is your strategy for your business not even in place? Read the following articles below for more information about this topic.

Stop Thinking Long Term. Execute Strategy 90 Days at a Time.

Most savvy executives fully understand the value and necessity of doing strategic thinking and planning. After all, the saying goes, “Without a map every direction looks good.”

There are many well-known planning tools for businesses to use as guides, such as Jim Collins and Jerry Porras’ Big Hairy Audacious Goal, a blueprint for helping enterprises hone in on an objective, or Michael Porter’s Five Factor Analysis.

But while planning tools are very appropriate for defining the current state of a company as well as its desired future state, they rarely include a process for getting there.

Envisioning where your company will be in the future is important but the companies that are really great at executing their long-term vision do it 90 days at a time, focusing on bite-size pieces of progress that everyone in the company can understand and work toward collectively.

10 secrets of success for small business

What do you want to achieve in 2015 for your small business? The beginning of January is the time for New Year’s resolutions, so here are my top 10 resolutions for small-business owners and entrepreneurs.

  • Focus on recurring revenue.You may be thrilled to find any source of income, but some types of customers contribute more significantly to your long-term financial well-being. Focus foremost on customers who have the need and capacity to buy from you repeatedly rather than one-off purchasers.
  • Limit your time on social media.Social media can eat up your day even when it’s for a business purpose. Establish a time limit (I’d say 30 minutes maximum), schedule it for a specific time each day and then click off and get back to work. To limit your time on social media, schedule your social media posts in advance using a social media management tool. We use Hootsuite (www.hootsuite.com). Others are Buffer (www.bufferapp.com) and TweetDeck (www.tweetdeck.com)

Dodge The Unknowns In Your Business

The New Year is a great time to challenge our assumptions concerning what we know about our businesses. A fresh look includes questioning whether business givens are all that accurate. You may be aware of Donald Rumsfeld’s famous comment about the dangers of the unknown:

But there are also unknown unknowns…the ones we don’t know we don’t know…it is the latter category that tend to be the difficult ones.

In the business world, the point of this idea is that we need to keep an eye out for those things we don’t know – but think we do. Bad assumptions lead to bad business judgments.

5 assumptions that can lead to bad outcomes

Paraphrasing to protect the innocent, these comments I heard in 2014 demonstrate the business risk of bad assumptions you can avoid in 2015.

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Time Management For Your Business and Personal Life

January 7, 2015 by

business (5)Almost half of Americans make a New Year’s resolution, and a very small percentage of those people are successful.  But one of the most frequent New Year’s resolutions is the wish to spend more time with their family or loved ones. If your business is taking too much time away from the things you wish to do, isn’t this a year to fix it?  Efficiency in the workplace can be accomplished, thus giving you more time to take care of other issues that will enable you to have more time to enjoy life.   For more about time management and efficiency in the workplace, follow the links below.

5 Fundamental Ways To Save Time And Increase Personal Efficiency In 2015

One constant in my management career – and I strongly suspect in many, many others – was that with challenging projects, challenging people, and a host of intractable business problems, there were never enough hours in the day to do what, in a perfect world, needed to be done.  Simply put, in management you never have enough time.  Accordingly, here are 5 fundamental ways to save time and increase personal efficiency in 2015.

Letting go – Are you delegating all you should be?  Are you holding on to things that others on your staff could be doing just as effectively as you?  Do you tend to bottleneck projects, with others waiting for your decisions and being delayed in the process?  The fact is, all really effective executives are also highly efficient delegators.  There’s no choice.  With multiple projects and priorities swirling around, they have to be… or they wouldn’t be effective for long.

Keep at bay the Great Devourer of Time – I’m speaking of course of meetings, which have a vast appetite for corporate time… and, as everyone in business knows, are too often inefficient.  Time wasted in meetings when other projects needed doing was a constant pet peeve of mine in the business world.  To the extent you can save time both in those meetings you attend (Do I really need to go? Can I send someone else in my place? Can I find out what I need to in a quick phone call instead?) and those you set up (Do I really need to schedule an hour? Might a half hour do? Or even 15 minutes?), your schedule will thank you for it.  Naturally some meetings are valuable and essential, no doubt about it.  But if you approach them all from a certain skeptical standpoint of operational efficiency, you’ll likely find yourself returning useful time to your calendar on a regular basis.

5 Secrets to Managing Your Business While Traveling

Traveling the world and running a business at the same time seems like a glamorous lifestyle: You can work from anywhere you want, make your own schedule and be your own boss.

But the characteristics that make it desirable also turn it terrible.

After all, with complete freedom to choose between exploring far-off lands (and people) and sitting in an Internet cafe doing SEO chores, participating in conference calls and writing emails, who would choose to do the latter tasks? Not many people.

Given the option, you would probably close your computers and go exploring with those beautiful Scandinavians who just invited you to the beach.

The digital-nomad lifestyle may seem appealing, but there’s nothing glamorous about freaking out because your Internet connection in a small town suddenly went out two minutes before an important conference call or product launch.

Yet it’s possible to find a balance and successfully run a business from the road, relying on time management and careful planning.

Build Your Business For Lasting Success With This Tip From The Grateful Dead

Whether you’re into hippy jam bands or not, you have to admit: The Grateful Dead were masters of their business. Sure, they only had one Top 10 song on the Billboard Hot 100 chart. They didn’t win a Grammy during three decades of active music production (though they did finally receive a Lifetime Achievement Award in 2007).

But they found a niche and they dominated it — and their strategy is one that businesses of all kinds can learn from.

You’ve heard about the fox and the hedgehog: the ancient Greek poet Archilochus penned the oft-repeated phrase “… the fox knows many things, but the hedgehog knows one big thing.” The poem is a philosophical touch point for business theory, personality testing, and more. The Hedgehog’s one big thing — curling into a ball to protect himself from attack — helped him fend off the more cunning fox, whose every creative effort to eat the hedgehog is foiled.

The hedgehog approach is key to starting a successful business. A successful startup knows its one big thing and does it better — or cheaper, or faster — than anyone else.

It’s exactly what the Grateful Dead did in developing and marketing their music. Brian Halligan and Dharmesh Shah, the founders of Hubspot, argue in their book Inbound Marketing that the Grateful Dead found extraordinary success by doing three simple things: they created a niche market, they upended traditional marketing strategies to build an audience, and they focused like a laser on the one thing they could do best.

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Now is a Good Time to Reflect and Direct

January 7, 2015 by

business (10) The company party was a success, clients were feted, venders gave you more liquor than you will drink in all of 2015, vacations are over and people are settling back into their work routines.  If you have not already done so, now is an excellent time to think about and set your company goals for the coming year.  In addition, this is a good point in time to get input and by-in from your advisors, key people and employees.

This time of year is a window of opportunity, because, it is human nature to use milestones (i.e. the New Year, birthdays, anniversaries, holidays) as an occasion for people to look at themselves.  They reflect on where they have been and set goals for where they want to go.  They see these recognized, fixed points in time as a place to start anew, wipe the slate clean or correct past mistakes.

An effective manager will utilize this knowledge of their employee’s behavior and mindset.  He will use this insight to create focal points and manage the employees towards the company’s goals.  He takes advantage of people’s natural inclination to use a milestone as a starting place and rallying point.

Concerned that you missed the 1st?   Don’t be, it doesn’t matter; there are other milestones to use instead.  While the focus is usually on the New Year it does not have to be then – people can and do reflect, start fresh and commit to a goal at any time.  What matters is that it has a defining starting point.

Therefore, launching a new set of goals can be at the beginning of the fiscal year, the company’s anniversary, the July 4th picnic or Labor Day.  Monday is the most popular day of the week for people starting new goals and is shown to be the best day for kick-off, and benchmarking, meetings.

A successful manger will learn about and use his knowledge of human nature to reflect and direct.  He will use people’s natural proclivities for milestones (and benchmarks) to set and meet goals for the business.  As Warren Bennis (a pioneer in the field of leadership) once said, “Leadership is the capacity to translate vision into reality”.

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Is Ohio Good For Your Business?

December 30, 2014 by

business (3)The Small Business & Entrepreneurship Council has released the 19th. Annual “Small Business Policy Index 201 4.”  The SBE Council rates the states on policy measures and costs Impacting the small Business community and entrepreneurship.  Ohio according to the SBE Council is the number 11th. State to be the most entrepreneur- friendly.  South Dakota, Nevada, Texas, Wyoming, and Florida the most entrepreneur-friendly states do not impose an income tax.  For more about this and other news follow the links below.  Have a Happy and Safe 2015!

Gov. Kasich shares his vision of what Ohio can become

COLUMBUS — Attend one of Gov. John Kasich’s speeches and you’ll likely get a history lesson on Ohio’s economy in the past, present and future.

Kasich has a vision of what Ohio can become — a place where the tax and regulatory environment help support and encourage new energy, biotechnology, information technology and other emerging industries alongside the state’s mainstay manufacturing and agricultural base.

It’s the innovation, Kasich told an audience of business people recently, that’s going to help to drive young people to stay or relocate to Ohio.

“These are the things that will keep young people here,” he said. “… What really gets young people pumped up is the ability to see the future through the jobs that they do. That’s what we have to drive in Ohio. And that means we must have an environment in Ohio that attracts that. We have to have an environment in Ohio that really encourages entrepreneurship and small businesses, because small businesses drive change.”

Feds’ push for better foods, more neighborhood stores is slow-going

WASHINGTON, D.C. – First Lady Michelle Obama took center stage as a cluster of cabinet secretaries and nutrition experts gathered in the Old Executive Office Building, next to the White House, to applaud her “action plan.”

Her plan was to use government influence to purge the United States of “food deserts,” or neighborhoods where poverty-stricken residents have lousy or no access to healthy groceries, fruits and vegetables. Everybody – even the poor – deserves proper nutrition, officials said that day.

Yet four and a half years after the White House made that announcement, committing $400 million in federal loans, grants and tax credits to spur grocers to action, the goal is far from being reached, if Ohio is any measure. Mrs. Obama set 2017 as the year in which the last food deserts would disappear. But that almost certainly won’t happen.

Advocates for the poor insist that the market exists for many more stores to sell broccoli and carrots rather than pushing chips, candy and processed foods that are high in sugar and fat. Poor diet is linked to obesity, type-2 diabetes, heart disease and other chronic health problems, and health researchers say the grocery industry can play

Ohio ranks warmly for its small business policies

Ohio is a good place for small businesses to operate. That’s the word from the Small Business & Entrepreneurship Council, which has released it Small Business Policy Index 2014, which ranks the 50 states based on policy measures and costs for small businesses and entrepreneurs.

As for Ohio, it ranks No. 11 on the list. The ranking may help spread the word on how Ohio has become proactive in working with small businesses.

The index examines 42 different policy measures, including an array of tax, regulatory and government spending measurements.

The top-ranked state was North Dakota, while the bottom spot belonged to California.

a role in reducing the number of people at risk for these diseases. A study by the Columbus-based Finance Fund and a Philadelphia-based partner, the Food Trust, found that more than 2 million Ohio residents, including 500,000 children, live in neighborhoods underserved by supermarkets. They may have access to food at corner stores, but it is unlikely to be fresh or healthy.

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Success Isn’t a Solo Act

December 17, 2014 by

 business (11)No matter how you feel about how he left, it’s good for Akron and Cleveland to have him back – he, of course, is LeBron.  And no matter how you feel about who’s the greatest basketball player of all time, there’s no denying he’s one of the elite.  It’s his emphasis on teamwork, among other things, that’ll get him into the Hall of Fame and maybe help him reach his vision of being the first billionaire athlete.

LeBron knows his goal of winning another championship will be achieved with teamwork, “I just bring the determination to win.  Me being an unselfish player, I think that can carry on to my teammates.  When you have one of the best players on the court being unselfish, I think that transfers to the other players.”

Great leaders understand their success is the result of other’s dedication, inventiveness and enthusiasm, as well as their own efforts.  But, in the United States we tend to downplay the concept of joint effort.  We put a lot of importance on the ideas of individualism and self-determination, concepts which have served us well.

However, these ideals can create problems when ineffective people become too enamored with their own achievements and take too much credit for their successes.  We all know people who were born on third base and go through life thinking they hit a triple (Barry Switzer).   Effective leaders know they deserve some of the praise, but definitely not all or even most of it.

They know their success comes from people showing up for work day after day and efficiently going about the business of doing business – even when their kids are sick or they had to get up early to shovel out the driveway.  A smart manager knows the employees should get credit for the company’s accomplishments; they’re the ones doing the work of making his vision a reality.

The true genius of effective leadership is to recognize implementing his vision isn’t just his responsibility.  He knows that achieving his goals rests on his ability to seek out and listen to ideas from everyone in the company, it’s a group effort.  A person’s success isn’t a solo act, except in the minds of narcissists.  It’s the result of good fortune, hard work, talent and a host of other people.

 

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Workplace Stress – Now is a Good Time to Pay Attention

December 9, 2014 by

business (1) The holidays are here and most likely your employee’s stress levels, which were high to begin with, have increased to ultimate, super high.  So why, as their manager, should you care?  Stress is a part of life and isn’t it the employees private concern on how they take care of it? The answer to that question is a resounding “no”.  An effective manager is aware of workplace stress and takes steps to deal with it.

People’s jobs typically require 40 to 50 hours a week – both at a worksite and, with the advent of personal electronic devises, at home during unofficial work time.  Their employment is a big part of most people’s lives, as is the stress which comes from it.  Personal stress and professional stress are linked and they influence each other more than ever.

A successful boss is aware of how workplace stress is an important part of an employee’s life and takes steps to relieve it.  Because, not only is it good stewardship, it’s important for the company’s bottom line.  A conservative estimate is that job stress costs businesses more than $300 billion a year (American Psychological Association, 2013).  Stress leads to absenteeism, diminished productivity, higher health care costs, and theft of property, time and money.

It also causes employees to quit their jobs; turnover is directly affected by stress.  Almost 1 in 4 people (24%) gave “too much stress” as a reason they would quit their job (Randstad, 2014).  Inadequate pay and limited opportunity for advancement were the only reasons that scored higher.  Unfortunately, pay and advancement are often something a supervisor can’t do anything about, particularly in a small business.

But, stress on the job is something she has power over, it can be controlled in many ways.  There are some fundamental time tested techniques, and some innovative ones which are geared to a particular worksite or type of employee.  Skilled mangers will learn and apply these ideas, because healthy stress reduction starts at the top and works its way down.

A supervisor’s negative viewpoint filters down and impacts the whole team.  Workers often identify their boss’s behaviors and attitudes as the primary stressors.  Now is a good time for managers to take an inventory of their own attitudes, as well as the employees.  Going into next year with the idea to increase the company’s bottom line through reducing workplace stress is a worthy personal and professional goal that everybody benefits from.

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Financial Decisions For You and Your Business

November 25, 2014 by

business (7)The 2012 statistic for non employer firms in the United States was close to 23 million.  Non employers are those individuals that are known as self-employed and their businesses are what we called sole proprietorships.  They have no paid employees and the business income is not the sole source of income for most of those individuals. To read more about business news follow the links below.

The 3 Decisions That Will Change Your Financial Life

There’s nothing worse than a rich person who’s chronically angry or unhappy. There’s really no excuse for it, yet I see this phenomenon every day. It results from an extremely unbalanced life, one with too much expectation and not enough appreciation for what’s there.

Without gratitude and appreciation for what you already have, you’ll never know true fulfillment. But how do you cultivate balance in life? What’s the point of achievement if your life has no balance?

For nearly four decades, I’ve had the privilege of coaching people from every walk of life, including some of the most powerful men and women on the planet. I’ve worked with presidents of the United States as well as owners of small businesses.

Across the board, I’ve found that virtually every moment people make three key decisions that dictate the quality of their lives.

If you make these decisions unconsciously, you’ll end up like majority of people who tend to be out of shape physically, exhausted emotionally and often financially stressed. But if you make these decisions consciously, you can literally change the course of your life today.

How Much Time Do Your Employees Spend Doing Real Work? The Answer May Surprise You. (Infographic)

Your employees are at work. Sure. But there’s a better than 50 percent chance that they aren’t getting real work done.

Employees say that they only spend 45 percent of their time at work actually completing their primary job duties, according to a survey of 2,000 office workers conducted by management software developer AtTask and market research firm Harris Interactive. That means more than half of their hours at the office are spent doing other things. Have a look at your latest payroll statement: that’s expensive lost productivity.

Wasted time at the office goes toward taming the ever-spawning inbox, handling administrative tasks, going to meetings and dealing with miscellaneous interruptions, according to the survey.

For more data on the culture of the current office community, including how business employees prefer to communicate and what causes most workplace conflicts, have a looksee at the infographic embedded below.

Oh, and then get back to work.

Holidays vital for small business survival

ZANESVILLE –

When Tami Neff flips the closed sign in Tami Loves’ front door to open during the holiday season, she holds with her hope for her store.

During November and December, her small retail business will make about 75 percent of its annual profit.

According to the National Retail Foundation, sales in those two months account for about as much as 30 percent of annual sales for individual retailers and 20 percent of the industry’s $3.2 trillion in annual sales.

Forecasts for this year’s holiday spending anticipate a 4.1 percent increase of $617 billion from last year when spending was up 3.1 percent over 2012. However, an analysis by international financial consulting and advisory firm Deloitte suggests the increase could be as much as 4.5 percent.

Ohio retail estimates will not be available until Monday, but Tom Poorman, president of the Zanesville-Muskingum County Chamber of Commerce, said he expects Zanesville’s numbers to be similar to the national numbers. That is good news for the 670 members of the chamber, he said, about 90 percent of which are run by small-business owners.

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Should You Hire a Tax Professional?

November 7, 2014 by

business (4)For big corporations, having a team of lawyers, accountants, human resources and financial advisors is expected.  Small business owners and young entrepreneurs that have cash flow issues are tentative about having to part with more cash and hire an accountant or tax professional for their business. But, when it comes to dealing with the IRS, state and local authorities, having a tax professional can save you more than you will be spending by using his services. Fines and penalties for filing late, filing incorrectly, or not filing all the forms can add up and cost your business thousands of dollars in the long run. Tax laws change yearly, and deductions and tax breaks that your business may be entitled to can go unnoticed and unclaimed by your business.  Have an accountant or tax professional to help your business this year.  For more information about business taxes, follow the links below.

Ohio Small Businesses Misinformed About Tax Deduction

Republicans including Gov. John Kasich have promoted tax deduction as a way to help small businesses expand. Owners could take a 50 percent tax deduction on up to $250,000 of income for 2013.  But according to The Columbus Dispatch,  just 379,000 business filers took the tax deduction as of Oct. 19. That’s roughly half of the 717,000 filers the state’s Department of Taxation anticipated when the Republican-dominated Legislature passed the tax break in June 2013.

The newspaper reports that those business filers saved $287 million in income tax. That’s below the $533 million in projected savings. It appears however that it’s too early to say why the numbers didn’t match the expectation.

The average filer – those entities whose profit and income are one in the same – saved about $760. Most claimed the deduction on less than $40,000 worth of business income, providing average tax savings of less than $150. A fraction had incomes topping $180,000, with an average savings of nearly $6,000.

Tax deduction for Ohio small businesses not taken as frequently as state anticipated

COLUMBUS, Ohio –  A tax cut for small business-owners has not been claimed as frequently as expected.

Republicans including Gov. John Kasich (KAY’-sik) have promoted the tax deduction as a way to help small businesses expand. Owners could take a 50 percent tax deduction on up to $250,000 of income for 2013.

The Columbus Dispatch reports (http://bit.ly/12sKGkZ ) that just 379,000 business filers took the tax deduction as of Oct. 19. That’s roughly half of the 717,000 filers the state’s Department of Taxation anticipated when the Republican-dominated Legislature passed the tax break in June 2013.

The newspaper reports that those business filers saved $287 million in income tax. That’s below the $533 million in projected savings.

Ohio small businesses paid way more income taxes than they had to last year

Ohio small businesses paid hundreds of millions of dollars in income taxes they didn’t have to, according to a story in the Columbus Dispatch.

Last year, Ohio business owners could receive a 50 percent tax deduction on up to $250,000 of income.

About 379,000 tax filers took the credit out of the 717,000 filers the state’s tax department thought could do so.

Those businesses saved $287 million of the $533 million the state believed could be saved.

Northeast Ohio is key hub for nation’s manufacturing push

Northeast Ohio is leaving a mark on some national initiatives to advance manufacturing.

President Barack Obama last week announced plans to invest $100 million in an apprenticeship grant competition, $130 million in a competition that will help small manufacturers take on new technology, and more than $300 million in the advanced materials, advanced sensors and digital manufacturing technologies.

The University of Akron played a sizable role in identifying the priorities behind those announcements as part of the Advanced Manufacturing Partnership 2.0.

But that’s not the only connection Northeast Ohio has had to the national manufacturing conversation of late, as the CEO of Kent Displays Inc. — the company that makes the Boogie Board e-writer — recently completed an appointment as the co-chair of the subcommittee on innovation, research and development on the U.S. Department of Commerce’s Manufacturing Council.

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Want to Sound Smart? Don’t Use Buzzwords

November 6, 2014 by

business (11)One of the main uses of communication is to convey meaning, emotion and information to others.  People also attempt to use language to create and form the image they’d like others to have of them.  It happens every day, in many different ways, through a variety of mediums – sometimes successfully, but often times not.

This is true for both personal and business communication.  In business the words you choose to use reveal a great deal about yourself to others, both professionally and personally.  Along with appearance, language is fundamental in creating the image people form about you.

Words provide structure and meaning for your thoughts, beliefs and ideas. The terminology you choose, how you say it, and to whom you say it gives clues about your: level of education, actual knowledge on the subject, comfort level with the current circumstances, job satisfaction, commitment to the product or service, state of mind and outlook on life.

Because other’s perceptions of us are so closely tied to language it’s a big mistake, in a business setting, to use buzzwords incorrectly or that are old and out-dated.  They’re also often used – both unintentionally and intentionally – to complicate rather than simplify issues.  Everyone has been in a meeting, read an email, or talked with a coworker where this happened, resulting in an unfavorable impression of the person.

Many people use buzzwords to try to sound smart, which only gives the impression that they don’t know the topic or are unconfident in addressing it.  They’re also regularly used by people who’re insincere and just “BSing”.  When used incorrectly or excessively buzzwords can do serious damage to your reputation and creditability.

This is particularly true if the business communication is written.  If you’re using buzzwords to impress or cover up a lack of knowledge, but don’t know what you’re talking about, it’s easier for others to see the mistakes and misusages in writing.  And once it’s in writing it’s there forever for anyone to see and mock.

Clear, simple and concise communication will make you sound like you know what you’re talking about, not buzzword filled sentences.  So, the key takeaway here is to pivot your strategy by finding bandwidth to hack and gameify your wheelhouse through synergy.  Or not.

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Are You Stressed Running Your Business?

October 15, 2014 by

business (10)More than half of the businesses that start each moth are home based businesses, and more than 500,000 new businesses start each month.  Unfortunately, more employer businesses shut down each month, and not surprisingly as a small business owner you can understand why.  The stress of running a business-regardless of the size- are numerous, and for a business owner, he or she has to deal with the issues and find a solution anytime they come up. Time constraints, cash flow issues, worker related issues have to be dealt in a timely manner, and the business owner finds himself doing the job of several people in a daily basis.

For more information about small business news, follow the links below.

Common Stresses – and Reliefs – of Small Business Owners

Being a small business owner doesn’t come with a job description, and more often than not it includes unforeseen stresses and challenges that are out of the business owner’s control. As a result, more and more entrepreneurs are finding ways to balance the demands of business in both practical and surprising ways.

Common Stress #1: Lack of Control 

While being your own boss may appear to put you in the driver’s seat, working with external business partners, clients, investors and other outside parties puts you in a position where you lack control. Sure, you may have influence… but that’s isn’t the same as identifying all end results. This can cause many small business to gain stress and seek resolution. Unfortunately, guaranteeing the results or even the answers you want to happen are not always possible.

Doing Small Business Better: Is the customer king?

Welcome to ZDNet’s second panel discussion in the Doing Small Business Better video series. This week, our discussion will focus on the concept of being a customer-centric business.

This is a term that is used a lot, but what does it really mean? When it comes to building stronger relationships, it all revolves around managing customer expectations, which sounds simple enough.

Where do businesses go wrong when it comes to customer service? And what are the most important factors to consider to get it right?

The concept of delivering great customer service, and being customer centric, should be a priority for every business, but sometimes it can get a little lost in the day-to-day pressure of doing business. This panel discussion provides some insights on getting it right.

Hosted by Andrew Griffiths, taking part in the panel is Troy Eggins, managing director of Trojan TechGroup; Bob Greenup, managing director of BNI Sydney central and south; Peter “Ziggy” Tsiglopoulos, director and owner of 3P Financial Pty; and Lisa Conway, owner of Zing Business Coaching.

Small-business Contracting on the Rise, Official Says

WASHINGTON, Oct. 14, 2014 – For the first time, the Pentagon has exceeded departmental goals for small-business contracting, a senior Defense Department official said last week.

Small businesses made up 23 percent of the Defense Department’s prime contracts in fiscal year 2014, receiving about $53 billion in work, said Andre Gudger, director of the office of small business programs, in a DoD News interview.

“This year, the Department of Defense not only exceeded its goal, but it also is on course to exceed the federalwide goal. … That’s significant — that’s historical, in fact,” he said.

The department also exceeded its goal of 3 percent for contracts with small businesses owned by service-disabled veterans — about $9 billion in contract value — Gudger said. “There’s no one better than that group of people to know what we need and how fast we need it, and help us to reduce the barriers in acquiring it,” he said.

Prime contracts are contracts in which the department contracts directly with the business, as opposed to subcontracting, where a second company is hired by a defense contractor to accomplish some part of the work.

Critical to battlefield dominance

This is an important accomplishment, Gudger said, because small businesses are critical to dominance on the battlefield.

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