Stay Competitive by Revising Your On-the-job Training

September 16, 2015 by

64735957On-the-job training — we’ve all experienced it and have the horror stories to prove it, particularly those of us who’ve worked in small businesses.  Small businesses are notorious for believing they provide training, but we know differently.  The in-depth, educational program most provide is somewhere along the lines of “go over there and watch what Steve is doing”.

In the past companies had the luxury of time — employees, competitors, processes, customers and especially technology moved slower.  People had time on the job to increase their skill level by learning from Steve and others like him.  But, more is expected out of systems, businesses and people now. 

Employees and managers are required to know more, do better and keep up at a faster rate.  They have skills and knowledge that’s likely to become outdated in years rather than decades.  Small businesses are struggling to keep up — let alone stay competitive — and many are falling dangerously behind. 

This is partly because of outdated or non-existent training programs.  The old way of doing, or not even doing, on-the-job training doesn’t work anymore.  The needed skills and knowledge increasingly has to come from outside the company.  The “old-timers” need to be “schooled” by new hires or consultants, who have the expertise no-one in the company has.

There’s a shortage of skilled workers in many industries and it’s not going to get better any time soon.  One of the ways a small business owner can combat this scarcity is to take control of the problem by developing, and following through with, a compressive training program.  A program focused on building an up-to-date, efficient workforce.

Ideas like selling globally, social media marketing, lean manufacturing and supply change management, create opportunities to increase market share and profit.  However, with these opportunities come challenges.  The small business owner who’s willing to take responsibility and create the employees he needs will meet these challenges and grow.

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Starting A Small Business and Succeeding

September 10, 2015 by

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Many small business owners enjoy the fact that they are in control of their business and their future.  At the beginning of their endeavors, willing to take the many responsibilities that a small business entails, it is not only smart but cost effective.  As the business grows, the ability to delegate and give responsibilities and control over various aspects of the business become more of a difficulty for many small business owners, and some of them do not welcome the change. Follow the links below to read more about this topic.

9 Steps That Will Help Your Chances of Starting a Successful Business

If you are unemployed, underemployed or unhappily employed, the idea of taking control and becoming your own boss might be sounding pretty sexy right about now. Plus, the past decade has shown us that jobs aren’t quite as dependable as perhaps we previously thought.

However, the success rates for new business are quite scary too, with the majority of all new businesses failing in just a few years’ time. While there is never going to be a “sure thing,” if you are thinking of leaving your job to hang out your own shingle, there are significant benefits to preparing before you take the leap.

Here are nine ways to make sure that you are prepared before you start your own business, so that you can give yourself the best chances to succeed. These are adapted from my bestselling book, The Entrepreneur Equation.

Maybe It’s Time to Let Go of Control in Your Business

How much control do you really have in your business? Do you know what to do with it? Does having it help you or hold you back in your business? What about when you want to change something? Does control help you then? 

Growing a business is one of the most life changing experiences on which you will embark. It’s challenging, exhilarating, exhausting, scary, fun and my goodness, some days it can be downright hard.

Why is it hard?

Because it involves change, trust and letting go of control.

Surrendering to change means letting go of being in control. Yet, as much as we want our lives to be different the truth is, we don’t like it much when our illusion of being in control is challenged. The feeling that we are in charge of our lives gives us leverage in our attempts to avoid the experience of loss. Yet, these efforts to circumvent loss are the very foundation of our excessive anxiety and worry. – Katherine Woodward Thomas (Calling In The One).

Instead of Flexing Authority, Leaders Should Influence Employees

When it comes to managing employees, most employers tend to take one of two key leadership approaches. There’s the “power/authority” approach, where it’s their way or the highway, or the “influence” approach, where the goal is to get employees on the same page and empower them to make decisions that will have a positive impact on the organization.

In today’s work world, employees want to feel like they are a part of the decision-making process. Millennials, especially, want managers who give them the freedom to do their jobs and trust they will deliver.

In fact, in a 2014 survey of 16,637 millennials worldwide titled Millennials: Understanding a Misunderstood Generation, nearly half of people in this age group from North America want a manager who “empowers their employees” above all else.

Clearly, for those who manage the fastest growing part of today’s workforce, it’s time to take the focus off of the power/authority approach and on to the influence approach. Here are three areas where the influence approach is especially useful in the office:

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The Dream vs. the Reality of Entrepreneurial Control

September 8, 2015 by

59350241For many people in our country the American Dream of owning their own business is still alive and well.  Moreover, they’re not just dreaming, they’re doing something about it.  Last year startups increased in 32 of the 50 states, the biggest increase in 2 decades (Kauffman Index: Startup Activity, 2015).  This is a reversal of the last 5 year’s downward trend.

There are many reasons why more people are becoming entrepreneurs.  Their motivations are as varied as the individuals who have the drive and desire to take the risk.  Coupled with these unique motivations is the universal reason people start a company — control.  Control over: time, money, quality, procedures, ethics, product/service development, etc.

The dream of having ultimate control is a primary one for most entrepreneurs.  A bedrock belief for the majority of them is, “Things will be better once I’m in charge, because I’ll make the decisions and have the final authority”.  And it’s true, having authority is one of the main benefits of ownership.  It gives people the opportunity to finally make their ideas a reality. 

Unfortunately, what’s also a reality is that in addition to control they also have responsibility, which is usually where the trouble starts.  Too often the dream of business ownership is really magical thinking and not based in the real world.  Many small businesses owners want to be in charge without the actual responsibility that goes with it.

Often owners want the control (viewed as positive) without the responsibilities (seen as negative) of: learning and doing tasks (i.e. marketing, sales, understanding financials, customer complaints, quality issues) outside their interests and comfort zone; showing up motivated every day to deal with challenging, as well as, boring day to day operations; actively managing people who don’t want to be managed or do their jobs.

Running a business is a difficult, never ending and time consuming process.  People who start a company quickly learn that ownership is not what they imagined it would be.  Most small businesses’ problems can be traced to the owner’s dream of control without him accepting the reality of responsibility.  This is the primary reason that most small businesses fail.

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Millennials And The Workforce

September 3, 2015 by

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According to some reports, by the year 2025 Millenials will make up the majority of the workforce in the United States. This year alone Millenials comprise 36% of the workforce in this country and continue to grow for the foreseeable future. And although they are a passionate group of workers and can take less money if they are passionate about their positions, they are quick to move on if they are dissatisfied with their job or employer.

  To read more about this and other related topics, follow the links below.

Survey shows work ethic of new hires has deteriorated for small business owners

A survey released Tuesday by the Canadian Federation of Independent Business says about three-quarters of small business owners say the work ethic of new hires has deteriorated in recent years.

It also found that more than two-thirds of them say the quality of applicants has also declined.

“A lack of qualified applicants is the biggest issue for entrepreneurs and concerns about the quality and work ethic of new hires suggests a worrisome trend ahead for Canada’s workforce,” said the report.

 The CFIB said 65 per cent of entrepreneurs said  employees are the most important element to the success of their firm – more important than even their product or service.

 “Canada’s small businesses will be the first to tell you that their employees are their greatest strength,” said Dan Kelly, president of CFIB, in a statement. “But they are finding it increasingly difficult to find qualified applicants, especially workers prepared to consider entry-level jobs.”

Millennials will move, take less money for IT jobs

A new survey suggests millennials seeking IT jobs are willing to accept less money and relocate in exchange for positions they’re passionate about, but they also aren’t afraid to quickly move on if they are dissatisfied with current employers.

Millennials who want to work in IT say they would consider accepting less money and relocating if they find jobs they are passionate about, according to a new Progressive Insurance survey of 1,000 U.S. millennials interested in IT positions. The report, conducted by Wakefield Research, found that 30 percent of the millennial respondents are “very likely,” and 51 percent are “somewhat likely,” to accept smaller salaries in exchange for work they feel strongly about.

“It’s clear from the survey that millennials in IT are more interested in a job that allows them the flexibility to be creative and experimental rather than one that simply offers good compensation,” says Lynley Williams, recruiting director at Progressive Insurance.

Are Millennials Wreaking Havoc on Employers? Or Vice Versa?

Enter the Project Grow Challenge presented by Entrepreneur and Canon USA for a chance to win up to $25,000 in funding for your business. Deadline is Sept. 15 2015. Click here to enter.

“Help! The inmates are running the asylum!” may be the cry these days running through the heads of many business owners who have multi-generational employees.

This is to say that owners are struggling with the rapid rise of this younger segment of the workforce, and the way these employees refuse to behave the way their predecessors did — a scenario creating a wave of chaos in human resources departments. Let me explain further.

Much research has been done and many articles written on the millennials segment (young people born between 1982 and 2004, meaning employees aged 21 to 33) and their impact in the workforce. I personally never paid much attention to the issue until one of my clients experienced the impact of the millennials firsthand and passed on lessons he learned, which I’m passing on to you.

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How To Reward Your Employees

August 29, 2015 by

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When a slow economy and other external factors start disrupting a business’s cash flow and making it more difficult to get the help it needs, hiring new employees, even when a business needs them, is relegated to the end of the to do  list.  The cost of hiring new employees goes far beyond the salary the business can offer.  The cost of recruiting and training are the beginning costs of hiring a new employee. The incentives the business can provide to recruit top talent and to retain them are far more than the base salary the employee will get.  For more about this topic, follow the links below.

Why Saying ‘Thank You’ Is More Important Than Giving Employees a Raise

Entrepreneur and CultureIQ are searching for the top high-performing cultures to be featured on our annual list. Think your company has what it takes? Click here to get started.

You know the success of your business rests on the shoulders of your employees. That’s why you offer them a raise, put a ping-pong table in the staff room and provide other “cool” perks, like an office beer fridge and weekly yoga, right?

But a recent report by TINYpulse shows all those perks may be for naught if employees aren’t also receiving the occasional “thank you.”

The report (https://www.tinypulse.com/2014-employee-engagement-organizational-culture-report), which comprises data from more than 30,000 employees across more than 500 organizations, showed employees who received recognition were much more likely to rate their workplace as more fun. What’s perhaps most shocking is that 70 percent credited their peers for creating an engaging environment, as opposed to perks and amenities.

Small Business Dilemma: Paying For Health Care

Under the new health care law, sometimes called Obamacare, the “employer mandate” kicks in for businesses with 50 or more full-time equivalent employees (FTE). For purposes of the mandate, FTE includes full-time employees plus each 30 hour period worked by non-full-time workers.

With Obamacare, employers must provide health insurance to at least 95% of their full-time employees and dependents up to age 26. If employers who are required to provide health insurance and do not, they may be forced to pay a penalty of $2,000 per full-time employee, with an exclusion for the first 30 employees. Additional fees may also apply, depending on the circumstances.

The employer mandate does not apply to employers with fewer than 50 employees. According to the Treasury, approximately 96% of employers are small businesses with fewer than 50 FTE workers which means they are exempt from the employer responsibility provisions. This is good news for small businesses but that doesn’t make the health care question go away. The reality is that many small businesses still do provide health care for their employees, either out of a sense of responsibility or out of a desire to attract quality candidates (or both).

The Secret to Hiring the Best Employees at a Small Business

JOHN SULLIVAN: Smaller firms have one advantage over their larger rivals, and that’s the knowledgeable and personalized service provided by their passionate employees. In fact, employee friendliness, knowledge and empathy may be the primary reason why your customers return. Yes, employees are “the face of your business”; because they are often the only point of contact with your customers. Unfortunately, you won’t be able continually to provide that exceptional service or expand your business unless you can constantly recruit new team members that understand the needs of your customers. And the best way to ensure that is to actually recruit your existing best customers, who obviously already know about customer’s needs and they like your unique approach to business.

Data from the corporate world reveals that recruiting has the largest measurable impact on revenue of all human resources actions. In fact, formerly small firms like Uber and Google quickly became dominant firms by realizing that “hiring is the most important thing you do.” Fortunately there’s one recruiting area where small firms can easily “mirror” the approaches of powerhouse firms like Nike, Pier 1, Harley-Davidson, Microsoft and Wells Fargo. And that approach can be described as, “recruit your customers because they share your passion.”

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Small Business Planning and Finances

July 21, 2015 by

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The cost of hiring a new employee does not stop at the salary a business owner pays them.  The cost of recruiting and training can be expensive costs to the small business owner, and one of the many reasons the can hesitate about hiring if they are short in cash.  Keeping a talented workforce is another matter.  The salary and benefits small business owners provide to their employees can be instrumental in keeping individuals with talent in their businesses. To read more about this and other topics, follow the links below.

How Banks Lost Their Groove In Small Business Finance… And Why They May Never Get It Back

Prior to the Great Recession, easy credit conditions prevailed for small businesses. Cash was free flowing, and relaxed lending practices made it relatively easy to secure financing.

After the Lehman Brothers crash and during the ensuing “credit crunch,” volume fell roughly 19% from 2008 until 2012. This general slowdown in lending coincided with stricter requirements placed on borrowers. Financing simply became less available — even for “creditworthy” companies. For the first time in U.S. business history, small business owners frequently were unable to secure credit even from their own banks.

Many banks suffered losses when the housing bubble burst, and they became risk averse. In order to make loans, they often sought three years worth of financial data. Naturally, revenues declined during the recession, and startups were particularly challenged because they had no financial track record to highlight. Historical data from my company’s Biz2Credit Small Business Lending Index shows that big bank lending hit rock bottom four years ago in June 2011, when only 8.9% of small business loan applications were granted.

IKE TROTTER — Planning is vital for small businesses

Here in Mississippi and, in particular, the Delta, small businesses are the backbone to our economy. And, equally as important, small businesses can be the glue that brings children back home to run and eventually succeed in the ownership of a business. But, as many know, running a small business today involves a great deal of risk.

Needless to say, a small business normally comprises the largest part of one’s estate.  Unfortunately, most business owners fail to address the need for succession planning because it is human nature to put off decisions concerning death, disability or retirement. But here’s a typical scenario: upon the departure of a business owner, there are three choices for remaining family members; sell the business, liquidate the business or try to continue operating. Because of this, succession planning is critical in carrying forth both an orderly transition of power to new owners as well as providing continuity for employees and existing customers.

A properly drafted buy-sell arrangement that is adequately funded can provide financial protection for both family and business. Designed effectively, the plan can allow surviving family members and owners to enjoy ongoing economic support for succeeding generations.

Small business advice: How to attract and retain loyal millennials

It’s no secret that building and maintaining stable employee relationships saves money in the short term and increases company performance in the long term. But what does appear to be a mystery is how to build those relationships.

Many small business owners haven’t found a way to take advantage of this insight because they struggle to build attractive benefits packages and cultures that appeal not only to the best employees, but also to the most dedicated employees.

Fortunately, there’s new information available that points to a surprising solution to this problem: Small businesses need to hire more underrated (and underrepresented) long-haul millennials.

“Dedicated” and “loyal” might not be terms that you usually associate with millennials, but new research indicates that you might want to reconsider your outlook. Although you wouldn’t want to focus your entire hiring strategy on one demographic, there are two facts about millennials that you need to consider before dismissing this approach.

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Succession Planning – Protect Your Future Now

July 16, 2015 by

59948705It is a given, among professionals who work with them, that small business owners are bad at succession planning.  It’s also a given that being bad at it is entirely normal.  The owner who follows a well thought out and executed plan culminating in a successful retirement is the exception rather than the rule.

Many people are uncomfortable with, and resistant to, planning for their retirement.   But, this is especially true of the independent entrepreneur who’s the heart, soul and brains of his organization.  He finds it difficult, often impossible, to give up control of all he’s built over years.  His mantra is “there’s time, it’ll all work out”. 

Unfortunately, it usually doesn’t work out and this belief sets the organization up for failure.  The number 1 reason companies don’t survive into the next generation is the lack of a properly implemented succession plan.  According to a 2013 Small Business Administration (SBA) study only about 30% of businesses survive a transfer of management into the 2nd generation. 

This number is alarming when you consider that family businesses comprise 90% of all  small business in the country and 88% of owners want to pass it on rather than sell it (SBA, 2013).  The only succession plan most of them have is to be an absentee owner, while the successor — a family member or key employee — runs a profitable concern which will support him in his retirement. 

Therefore, most successors aren’t successful and the company doesn’t survive the transfer of power.  Not only does this leave him with no retirement it often leaves him with debts and a tarnished reputation, because there was no proactive plan.  Too often when the average owner is ready to relinquish control and retire he’s already run out of time for a successful changeover. 

There’s no one size fits all plan so it’s important to seek outside help for organizational, management, financial and legal issues which will arise.  Effective succession planning is a challenging task, but worth the reward.  It’s good stewardship of your company’s, employee’s, customer’s and family’s future. 

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What’s Your Disgruntled Customer Plan?

June 16, 2015 by

64510516Whether you’re an established, successful small business or a start-up you probably have a sales and marketing plan to attract customers.  After all, providing a product or service to them, for a profit, is one of an entrepreneur’s key goals.  A great deal of up-front time, money and sweat equity is spent on finding and selling to consumers.  But, what about after the sale?

At the beginning of the sales process the focus is on the person, the potential client.  How can the product make their life and business better?  All good sales people know that learning what the client wants, their perception of what the service can give them, is paramount to making the sale.  The billion dollar advertising industry was built on linking emotion to a product. 

After the sale, the focus naturally shifts to getting the service to the client.  Unfortunately, this is where the sales plan usually stops, or is incomplete and falls apart.  The attention of the seller can become more focused on the product or service they are providing, while ignoring or marginalizing the person they’re providing it to.  The following is an example of this disconnect.

Kevin wanted lawn care services for his business.  He met with George, the owner of a landscaping company, and was impressed with George’s understanding of what he was mainly looking for — “decent, no hassle maintenance”.  However, the lawn often became overgrown and unsightly, resulting in Kevin contacting George repeatedly. 

At first, he was apologetic and would send a crew within 2-3 days.  Then George started to complain that he didn’t have enough crew to keep up with the overall demand.  He even became angry at Kevin’s “not understanding his situation”.  Kevin wasn’t interested in excuses, didn’t renew his contract and posted a negative review on a consumer website. 

Upon completion of the sale George prioritized himself and his difficulties with his business over his customer.  He knew that hassle free maintenance was primary for Kevin, yet he didn’t take steps to make sure he was satisfied. Having a sales strategy that stopped at the sale, with no provision for good quality customer service, cost George current and future clients.

A good sales plan is all encompassing and ongoing.  It should include the “how tos” for finding customers, as well as the “how tos” for keeping them.  Unfortunately, many business owners work hard to get customers only to lose them through poor execution of the service and poor treatment of the client.

A comprehensive sales strategy includes policy and procedures which address the inevitable disgruntled customer, because addressing their complaints is still a component of selling to them.  If not for the hassle and George’s attitude Kevin would have renewed his contract, because the mowing was sufficient.  Good customer service can elevate the value of a mediocre product and bad customer service can undermine the value of a good one. 

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Small Business News

January 28, 2015 by

59350241There are many tax advantages that came into effect for this year for small business owners, and cutting more taxes is one the things Rep. Steve Chabot wants to accomplish now that he is Chairman of the House Small Business Committee. Cutting taxes and regulations are a top priority for the Representative, and the small business community cannot fail to benefit from this agenda. Follow the links below for more news about small business.

Small business lending in Ohio shifts toward institutional investors

The biggest obstacle to opening a small business in Ohio is still financing, and Juanita Darden-Jones can tell you all about it.

Darden-Jones plans to open a coffee and wine shop in downtown Dayton called Third Perk this summer, which will mark two years since she first contacted CityWide Development Corp. about getting help raising the money for the equipment and renovations to open the shop.

“Small businesses are almost impossible to finance,” Darden-Jones said. “Banks are not very kind to us.”

The equipment for the coffee shop cost at least $30,000, and Darden-Jones expects to invest about $30,000 in renovations to the store. But that doesn’t include any coffee, food or wine inventory costs.

Small business lending in Ohio is becoming dominated by institutional investors as approval rates at big banks remain rather slim, and small bank approval rates are decreasing.

Big banks improved their small business lending approval rate to 18.5 percent by December 2014, up from 15.9 percent in January, but still lag behind the national rate of 21.1 percent, according to the Biz2Credit Small Business Lending Index.

Small business agenda: Target taxes, regulations

NEW YORK (AP) — Cutting regulations and taxes are on Rep. Steve Chabot’s must-do list for small businesses.

The Ohio Republican, who became chairman of the House Small Business Committee when Congress took office earlier this month, plans to continue the committee’s focus on how the government burdens small companies.

“If there’s one thing government can do for small business it’s to get the heck off their backs,” Chabot says. “We do over-regulate them. We do overtax them.”

PRIORITIES

Chabot plans to hold hearings to advocate for small businesses, as did his predecessor Sam Graves, R-Mo. Chabot says the committee will focus on the health care law and regulations issued by the IRS and Environmental Protection Agency.

Chabot also plans to push for tax relief for small businesses. He noted that when the Republican-led House passed tax bills in the past, the legislation stalled in the then-Democratic led Senate. He’s looking for more progress in a Congress now controlled by the GOP.

“We think we have a much better chance at advancing a whole range of tax reform issues,” Chabot says.

What an Ohio fire truck company tells us about globalization and free trade

Think free trade deals will help small businesses? It’s a lot more complicated than that. 

For 125 years, some small portion of America’s fire trucks have come from Columbus, Ohio. That’s where the family-owned Sutphen Corp. produces shining red masses of steel and aluminum, loaded with ladders and tanks, the kind of vehicle that towns buy as a promise to keep citizens safe.

But when the recession hit in 2008, Sutphen knew that the United States wouldn’t be enough.

“We saw that we were totally dependent on the U.S. economy, especially municipal funding,” says Ken Creese, the company’s director of sales and marketing. Sutphen’s orders had dropped by some 40 percent, and they were starting to lay people off. They needed new markets, stat.

To find them, the company looked to a country better known for selling stuff to America rather than buying it: China. They hired a vice president for international relations, began responding to solicitations by local governments, and quickly started filling orders. Now, about 11 percent of the 250 trucks Sutphen makes per year sell overseas — not only in China, but Venezuela, Colombia and Peru. Just last week, the company signed a $3.8 million deal with a Chinese fire department.

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Do You Have A Business Strategy in Place?

January 14, 2015 by

64521313There are some small business owners that started their business out of necessity; they got laid off, they got fired, or they did not agree with the ideology of the new management.Whatever the reasons they had to start their own business, they believe that the road to success was possible through this venue. There are probably many entrepreneurs that made it, but some are still wondering what went wrong. Being a small business owner requires you to do many “jobs” daily. The task is not easy, and the time you seem to require to accomplish those tasks seem to grow bigger every day. Time management is an important factor for every entrepreneur, planning and executing tasks on time are of the utmost importance for the success of your company. Are you having trouble finishing your tasks daily? Is your strategy for your business not even in place? Read the following articles below for more information about this topic.

Stop Thinking Long Term. Execute Strategy 90 Days at a Time.

Most savvy executives fully understand the value and necessity of doing strategic thinking and planning. After all, the saying goes, “Without a map every direction looks good.”

There are many well-known planning tools for businesses to use as guides, such as Jim Collins and Jerry Porras’ Big Hairy Audacious Goal, a blueprint for helping enterprises hone in on an objective, or Michael Porter’s Five Factor Analysis.

But while planning tools are very appropriate for defining the current state of a company as well as its desired future state, they rarely include a process for getting there.

Envisioning where your company will be in the future is important but the companies that are really great at executing their long-term vision do it 90 days at a time, focusing on bite-size pieces of progress that everyone in the company can understand and work toward collectively.

10 secrets of success for small business

What do you want to achieve in 2015 for your small business? The beginning of January is the time for New Year’s resolutions, so here are my top 10 resolutions for small-business owners and entrepreneurs.

  • Focus on recurring revenue.You may be thrilled to find any source of income, but some types of customers contribute more significantly to your long-term financial well-being. Focus foremost on customers who have the need and capacity to buy from you repeatedly rather than one-off purchasers.
  • Limit your time on social media.Social media can eat up your day even when it’s for a business purpose. Establish a time limit (I’d say 30 minutes maximum), schedule it for a specific time each day and then click off and get back to work. To limit your time on social media, schedule your social media posts in advance using a social media management tool. We use Hootsuite (www.hootsuite.com). Others are Buffer (www.bufferapp.com) and TweetDeck (www.tweetdeck.com)

Dodge The Unknowns In Your Business

The New Year is a great time to challenge our assumptions concerning what we know about our businesses. A fresh look includes questioning whether business givens are all that accurate. You may be aware of Donald Rumsfeld’s famous comment about the dangers of the unknown:

But there are also unknown unknowns…the ones we don’t know we don’t know…it is the latter category that tend to be the difficult ones.

In the business world, the point of this idea is that we need to keep an eye out for those things we don’t know – but think we do. Bad assumptions lead to bad business judgments.

5 assumptions that can lead to bad outcomes

Paraphrasing to protect the innocent, these comments I heard in 2014 demonstrate the business risk of bad assumptions you can avoid in 2015.

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